AI Customer Service Bot
A 24/7 intelligent customer-facing assistant trained on your products, services, and FAQs. Resolves common queries instantly and hands off complex issues seamlessly to your team, so your people focus on high-value conversations.
What's included
Ingests your product docs, FAQs, pricing, and policies to answer questions accurately.
Launch across web chat, WhatsApp, email, or wherever your customers reach out.
Escalates to your team with full conversation context, no repetition for the customer.
Track resolution rates, drop-off points, and unanswered questions to improve over time.
Who it's for
- Businesses receiving repetitive customer queries
- Teams spending too much time on tier-1 support
- E-commerce, SaaS, and service businesses
- Companies wanting to scale support without scaling headcount
How it works
- 01Knowledge base audit
We gather all FAQs, product docs, pricing information, and support materials.
- 02Bot design
Define conversation flows, escalation rules, and tone of voice to match your brand.
- 03Training & testing
Train on your data and rigorously test edge cases before any customer sees it.
- 04Deployment & optimisation
Launch to your channels and refine based on real customer conversations.
- Delivered in 2–3 weeks
- Multi-channel ready
- Analytics dashboard included
- 30-day refinement period